the empty set

Auberge du Cheval Blanc du Carre d'Aval

L'Auberge du Cheval Blanc du Carre d'Aval

It's always a shame to see a business you like run down by a new management.

L'Auberge du Cheval Blanc du Carre d'Aval is a country side restaurant with a beautiful terrasse situated near Meinier, in the Geneva countryside.

It has been a favourite of our since it reopened a few years back, lead by a dynamic team of innovative and creative people. The whole place was refurbished, the menu changed, local produces were favoured, an innovative wine list and a small set of original meals were offered to its clients.

The staff was smiling, available and caring. The management pitched in daily, serving clients and welcoming guests. It was just perfect.

Until this year.

One warm Sunday afternoon, we saddled your bikes and rode up for an afternoon fruit tart and tea. Sure enough, the place was open and clients were basking in the Spring sun on the terrasse, but something had changed. There was only one waitress and no food was being served.

We didn't think much of it on the time, until our next couple of visits in the evening, when we were told what had happened.

A new management took over last September, cut the staff down to two waitresses for the terrasse and the restaurant, changed the menu and wine list, opted for cheaper produces and beer (e.g. you what's up when they switch to Heineken). It is not the same anymore. It's not the place we use to like so much.

After chatting with the waitress we knew, she explained to us what was going on.

This was is (was) a goldmine. people passionate about what they do revived it and gave it a second life. They got involved, the management pitched in, made their staff feel responsible and treated them right. Everyone was happy. It felt like a win-win situation for both the café and the guests.

I am afraid that these new managerial decisions won't profit the customer, nor the staff. Short term profit might be good, but I'm not sure it is sustainable.

You can't treat your staff and your clients like that without risking to loose soon of later.

The web site has changed for the worse, the tone of the mailinglist is blunt, it regularely discloses all receipients on their mailings and they have stopped answering their email.

Not a good omen. It's a pity.

Disclaimer: this post reflects my personal frustration as of May 2011. It might well be irrelevant when you read it in a few months or a year.

Ø permalink: https://davidroessli.com/logs/2011/05/auberge_du_cheval_blanc_du_car/


Reponses to “Auberge du Cheval Blanc du Carre d'Aval”

#1 by Gisèle

20:21 on 19 September 2011

Sorry to hear that. I don't leave in Geneva anymore but ... I was born "in" that restaurant and growed up upstairs... My parents managed and worked there from 1971 until 1986.
Its like my home

Its true ... It is a magical place and I hope it will be again

Gisèle


Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)



Previous: iOS notifications concept

Next: Change the Swiss currency symbol to CHF in Mac OS X


About

Hello, my name is David Roessli. I am a freelance web designer and developer based in Geneva, Switzerland.

This weblog is an nth attempt to solve my multiple online personalities and weblog/rss feeds burnout issues. (more)

Words

I have been contemplating the idea of upgrading my desktop Mac since this spring. The latest 27" iMac (Quad-Core) seemed the perfect candidate, but the release of Apple's 27" Monitor last September made me stick with the Mac Pro...

Music

The autopsy of an iconic album cover picked up on Kottke.org. A stacked graph of successive radio signals from pulsar CP 1919, in a 1977 astronomy encyclopedia that originated in a 1970 Ph.D. thesis. Fascinating <3...

Pictures

Check out my latest Flickr ramblings. Mostly day to day cameraphone pictures stolen here and there.


© 2000-2018 David Roessli | v4.1 | as valid xhtml and css as possible | hosted by Infomaniak | RSS feeds. Looking for my Privacy Policy ?