Early March, my left AirPod Pro started to whistle or click (crackle) when I put it on, before playing anything. , I only have to touch it ever so slightly, to hear a continuous clicking sound.
- This happens only when Noise Cancellation or Transparency are turned on;
- It’s unrelated to playing media or using them to pass a call, it only happens when I touch then;
- It seems related to the AirPod Pro seal: if I remove the seal and put the AirPod in, there is no clicking or crackling sound at all, whatever mode is selected;
- I’m running AirPods Pro firmware 2D15 on iOS 13.4.1.
As I only manage to secure a Genius Bar appointement at our local Apple Store for Tuesday 26th, I thought I would give Apple Support a go. After a lengthy online chat, I was recommended to clean them and reset them, both of which I’d tried before and neither of which worked.
2020-05-28 update : after checking the basics, I was given a new left AirPod Pro on good faith.. This wasn’t the first time the Apple employee had seen this issue.
2020-07-15 update : my right AirPod Pro (w/firmware 2D27) is starting to exhibit the same behaviour my left one did back in March… I’m booking another trip to the Apple Store :/
2020-08-10 update : both my AirPods have been replaced now. Apparently the hardware version remains the same (v1.0.0).
2020-09-02 update : some users have solved the issue by cleaning the Airpods with sticky tape and compressed air…
2020-11-01 : Apple has finally acknowledged tha Airpods Pro issues I described earlier this year and has launched a AirPods Pro Service Program for Sound Issues.